• Independent with 30 years experience
  • Award winning water
  • Ethical & Environmental
  • National Coverage

Frequently Asked Questions

Our aim is to provide our customers with the best aftercare service in the industry, please feel that you can phone us, but do have a look at our FAQ's for quick answers to some of the more common issues. We  also have a You Tube channel with several trouble-shooting videos: www.youtube.com/user/WenlockSpring

Water from the hot tap is not hot

Ensure the hot water switch on the back of the cooler is turned on.

The water cooler is noisy

Water is appearing on the floor

The water cooler smells bad

The water tastes different / odd from the water cooler

No water is coming out of the mains fed water cooler

No water flows from the tap of the water cooler

Water from the cold water tap is warm from the water cooler

There is a plastic cap or sticker floating in the bottle of the water cooler